PRIVACY AND COOKIES

La società Italianstore LTD (di seguito “noi”) presta grande attenzione alla tutela dei dati personali. Questo documento fornisce informazioni su quali dati dei nostri acquirenti trattiamo e per quale scopo, se i dati in nostro possesso si basano sul consenso dell'acquirente o su una base legale.

 

Che tipo di dati trattiamo?

Se utilizzi i nostri servizi, raccogliamo vari tipi di dati, come informazioni di contatto e altre impostazioni. Teniamo traccia del tipo di articoli che stai visualizzando nel nostro negozio online, attraverso quale dispositivo e per quali delle nostre offerte email hai mostrato interesse. Sulla base dei dati raccolti possiamo sviluppare offerte più personalizzate, migliorare i nostri servizi e le nostre vendite online. Se effettui un acquisto da noi, trattiamo anche il tuo nome e cognome e altre informazioni personali di cui abbiamo bisogno per concludere il contratto e consegnare i tuoi ordini.

Trattiamo le seguenti informazioni personali:

2. identification data, in particular name and surname;
3. contact information which includes personal information through which we can contact you, in particular e-mail address, telephone number, delivery address, billing address.
4. information about your orders, which includes in particular information about the items ordered and the payment method, including your account number and information about complaints;
5. information about your online habits, including when you browse the web through our mobile app, including information about the items and services you search for, the links you click, and how you search and scroll through our site Web and data of the device from which you access the Web, such as the IP address and associated location, the device ID, its technical parameters, such as the operating system, version, screen resolution, selected browser and the relevant version, and data derived from cookies and similar technologies identify devices;
6. information on your behavior in relation to reading the messages we send you, in particular the time it takes to open the message and information on the devices from which you access the web, such as the IP address and associated location, the device ID , its technical parameters, such as the operating system, version, screen resolution, selected browser and its version;
7. Derived data, including personal data relating to your settings, information about the items you purchase, information about your online habits and behavior associated with reading messages we send you; this mainly involves information on gender, age, consumption habits and attitudes towards different objects and services;
8. data in connection with the use of the call center, which includes, in particular, recordings of telephone calls at the call center, identification of messages sent to us, including identification of the IP address. 

 

Why do we process personal information and why do we have the right to do so?

We process your personal information in different situations and for various purposes. If you visit our online stores where we use cookies, your information will be used primarily to determine the number of visitors and improve our services. If any purchases are made from us, we will use your information to process orders, protect our legal claims and comply with our legal obligations. With the help of your contact information and other information, we can simultaneously display and send our personalized offers. With your consent, we provide information to third parties for the purpose of submitting offers on other websites and for accessing certain additional services. We have the right to process your personal information based on the preparation or performance of a contract with you, compliance with legal obligations, our legal claims or your consent.

Within our activities, we process personal data for various purposes and to varying degrees, in particular:

1. without your consent based on the performance of a contract, our legitimate interest or in order to fulfill legal or contractual obligations,
2. Based on your consent.

What kind of data processing can be carried out without your consent depends on the purpose for which the relevant processing is related and which relationship you are in, whether you are just a visitor to our online shop or a buyer. Your data may be processed if you are the recipient of the goods or services that have been ordered from us, if you contact us or visit our collection point. 

The use of cookies and other technologies, transmission of data to advertising agencies and social networks

If you visit our online store, we save and consequently read tiny files from your device, such as cookies. The so-called cookie is a small set of letters and numbers that we store on your browser or on your computer's hard drive. Some cookies allow us to interact with your activities while you browse our pages from the moment you open your browser window until you close it. When you close the browser window, the associated cookies are deleted. Some cookies remain on the device for the set time and are activated every time you visit the sites created by the associated cookies. We also use web signals (also known as web beacons). These are small images that have a similar function to cookies. Compared to cookies stored on your computer's hard drive, web signals are an integral part of a site. For the sake of simplification in this document, all these technologies will be described below as cookies. Later in this document, we will only discuss storage for simplification purposes. 

Some cookies remain stored directly on your device by our websites. These cookies help us:

• with your identification when switching between individual web pages of our domain and for new visits. In this way, the products placed in the cart are not deleted, but at the same time, we can save information about which version of our website should be displayed if there are multiple versions available at a given time;
• to determine whether you have given us consent in accordance with this document, or whether
• for example, you have decided to participate in concrete research;
• in ensuring security, for example we can verify that your connection to our online domain has not been misused and that someone is not carrying out activities using your data.
• in identifying, studying and removing errors and defects on our web pages.
• These cookies and other files are essential for the operation of our online store. If you disable cookies in your browser, our pages may not function properly, which would prevent us from offering our products and services. 

We also save cookies from our website on your device, which allow us to:

• tracks the number of visits to our websites or individual pieces of content, creates statistics and reviews and measures the performance of adverts;
• display various aspects of our web pages, if we test new features;
• Adapt the content of our site to your needs, for example prioritizing items you have previously searched for and showing other offers based on your preferences on our web pages;
• store cookies for other sites that can be used (a) to collect information about user behavior on our or other websites; (b) to display personalized offers and personalized ads in advertising and social networks on other sites outside of our domain.

For the purpose of displaying personalized offers and personalized ads in advertising and social networks on other sites outside our domain, we also provide information about the online behavior of our social networks and advertisers. We do not provide these partners with your identifying information. The list of social and advertising networks we use is listed in “Who is managing your personal information and who do we share it with?” 

How to monitor cookies?

Cookies can be managed and controlled in different ways. Please note that removing or blocking cookies may negatively impact your user experience and accessibility to certain pages of our online store.

Most browsers automatically accept cookies, but you can specify whether to accept cookies via the browser control normally found in the Tools or Browser settings menu. For further information on how to change your browser settings or how to block, manage or filter cookies, visit the site: www.allaboutcookies.org. 

Use of website visitors' personal information

• If you visit our online shop, we process your information on your website based on our legitimate interest (i.e. without your consent) for the purposes of:
• Creating statistics and reviews, in particular tracking the number of visits to our websites or individual content and measuring the effectiveness of ads; our legitimate interest is to measure the effectiveness of our sites and advertising costs; To this end, through your behavior on the web, we may obtain and use other derived data; or we may pass the derived data to our partners as described in the “Who processes your personal data and to whom we provide” section.
• test new functions and applications before distribution, to avoid their malfunction, which could affect your purchase on our site. Our legitimate interest in this case is the flawless functioning of our services for you;
• take measures against attacks on our sites and compromises of their functioning and ensure information security; our legitimate interest in this case is the flawless functioning of our services for you and the security of your information.

The information on your behavior on the web is not taken only through cookies but is completed with the following information:

• The IP address of the device (the address of the device, through which it communicates with other devices on the Internet);
• the device's operating system, its version and language settings;
• the browser used on the device, its version and language settings;
• URL of the page from which you access our site.

For this purpose we use personal data for a maximum period of 38 months. The data is stored in a pseudonymized form.

Data about user behavior on web pages is also processed on the basis of our legitimate interest (i.e. without your consent) for the purpose of preparing personalized offers and personalized advertisements that we publish online. In this case, our legitimate interest is to offer promotions that are best suited to you. The collected data is then analyzed. Based on this data, we can classify our users into groups, preparing offers that are closest to their interests. If purchases are then made, the data received with the order will be used for this purpose.

For this purpose, we use personal information for 1 month. 

If a purchase is made from us

To make a purchase from us, you must visit our online store, the steps described can be found in the “If you visit our websites” section. If the purchase is made on our site, the data processing will be extended as follows: 

a) Treatment based on the implementation of the contract

If the purchase is made by a natural person, we process the information received exclusively to process the order received. This includes identification data, contact data and order information.

If the purchase is made as a legal entity and the contract is executed between us and a company representative, we process the data in the same way, based on the conclusion and implementation of the contract with the person representing the company.

The use of data for the purpose of processing your order means that we use the data separately for:

• the ability to complete an order online, for example not deleting items you have added to your cart or information from the order in preparation;
• possibility of communication, for example as shipping confirmation
• need to pay for the goods,
• delivery needs; In this regard, we may also forward your information to our transport partners, solely for the purpose of providing such goods as described in the section “Who processes your personal information and with whom do we share it?”;
• regarding the complaint of the goods or services ordered; In this regard, we may forward your information to the supplier of the goods or service center as described in the section “Who processes your personal information and with whom do we share it?”;
• in relation to other requirements communicated to us via our call center as described in “If you communicate with us through different channels”.

For this purpose, we use personal data as long as it is necessary to process your order, or resolve a complaint.

b) Processing on the basis of legitimate interest

If your purchase is made from us, we retain your identification and contact information and order information based on our legitimate interest (without your consent) for the purposes of protecting legal claims and our internal records and controls . Our legitimate interest in this case is the protection of legal claims and the supervision of the smooth provision of our services. 

Furthermore, based on our legitimate interest (i.e. without your consent), we process your identification and contact information, settings and order information (if a purchase is made at a later time) for the purposes of :

For the purpose of creating personalized offers and personalized advertisements that we display on web pages, as described in “If you visit our websites”, we also use information about your orders.

Your satisfaction with our services is measured by NPS research, which we send to you via email as part of the Judge.me program. We send the questionnaire to random users who have made a purchase in the previous month. The survey results are used solely for our personal use.

Using your contact information and other information, we can display and send you our personalized offers. In order to protect legal claims and to retain data for internal controls, we process data for a period of 3 years and an additional year with respect to claims that are applied by the end of the limitation period. In the event of legal, administrative or other proceedings, we process your personal data for the period necessary for the duration of such proceedings and for the remainder of the limitation period after its termination.

For other purposes, we use personal data for a maximum of 6 months.

Against this type of processing which is carried out on the basis of our legitimate interest, you can lodge an objection. 

c) Processing on the basis of compliance with legal obligations

We also must fulfill certain obligations under the law. If we process data for the purposes set out above, we do not need your consent. On this legal basis, we process your identification and contact information, order data, in order to take into account the laws in force at the time of drafting the memorandum in question, in particular:

• Mandatory code
• Consumer Protection Act
• Value Added Tax Act
• The law on tax certification of accounts
• Accounting law
• Electronic Communications Act
• The Law on the Prevention of Money Laundering and Terrorist Financing

For this purpose, we use personal information for a maximum of 10 years (plus the current year) based on the last document issued relating to your order. 

If you are the recipient of the goods or services that have been ordered from us

If you are the recipient of the goods or services that have been ordered from us, we process your identification and contact information:

• Based on our legitimate interest for the purpose of preparing, concluding and implementing a contract with our client. The implementation of this contract is also our legitimate interest;
• On the basis of our legitimate interest in obtaining information on which we can improve our services for you in the future, or data for the preparation of our internal statistics and reviews; in this case, our legitimate interest is to improve our services for our customers;
• in order to implement the true obligations, in particular on the basis of the applicable laws listed in the previous paragraph of the relevant memorandum;
• to protect legal claims and our internal records and controls; our legitimate interest in this case is the protection of legal claims and the supervision of the smooth performance of our services.

For the preparation, conclusion and execution of a contract with our customer, we use personal data in the time strictly necessary for processing the order. At the end of this period, the data will continue to be kept on the basis of our legitimate interest in order to protect legal claims and our records and internal controls, for a limitation period of 5 years and, if necessary, another year after its expiry, in the case of an application at the end of the limitation period. When we initiate judicial, administrative or other legal proceedings, we process your personal information for the time strictly necessary for the performance of such procedures and until the remainder of the limitation period has expired at the time of its termination. Our legitimate interest in this case is to protect legal claims and to monitor the smooth performance of our services. For the purposes of complying with legal obligations, we use personal data for a maximum of 10 years for each order.

If you communicate with us through different channels

If you communicate with us through various channels, in particular via call centers, e-mail, chat and social networks, your identification and contact information and records of mutual communication are processed on the basis of our legitimate interest (i.e. without your consent ) for the purposes of:

• process your requests; if you have made a purchase with us and your request relates to the order, we may process it based on the performance of the contract;
• recording your requirements so that we can monitor their smooth and timely execution;
• demonstrating that we have received and processed your request, for example if this allows you to order goods or make a complaint;
• An analysis of the requirements to improve the quality of our services.

For this purpose, we store personal data for a period of 3 months. If an order is placed via one of our channels, we may store data for the protection of legal claims for the limitation period of 5 years and for another year after the expiry date in relation to claims asserted after the end of the limitation period. prescription. In the event of legal, administrative or other legal proceedings, we process your personal information to the extent necessary for the duration of such proceedings and the remainder of the limitation period after its termination. 

 

Who processes your personal information and who do we share it with?

In most cases, we process your data for our own purposes as their managers. In this case, we will forward your information to our partners for the provision of payments, transportation and other matters relating to your order. We also provide information to our analytics team who process it in accordance with our instructions. With your consent, we may also provide information to advertisers and social networks to display personalized ads on other websites.

Personal information is processed by us as managers. This means that we define the above-defined purposes for which we collect your personal information and the processing methods and are responsible for the correct implementation of this information.

Your personal information may also be transmitted to other entities acting as a manager:

• regarding the processing of your order to our partners who are involved in the processing of the order, as indicated in the section “If you make a purchase with us”, and in particular, the partners who enable the smooth functioning of the online store:Shopify , 150 Elgin Street, 8th Floor Ottawa, ON, Canada K2P 1L4, you can read their privacy policy on this page:  https://www.shopify.com/legal/privacy .
• the supplier of the goods or the service center of the respective manufacturer in connection with the complaint of the goods or services ordered;

• based on your consent to advertising and social networks as described in the "Use of cookies and other technologies" section, the transmission of data to advertising and social networks, or by name:
• Google Ireland Limited (registered number: 368047), with its registered office Gordon House, Barrow Street, Dublin 4, Irska; The company's privacy policy is available here:  https://policies.google.com/technologies/ads
• BRT SpA, Via G. Marinoni, 1, 33057 Palmanova UD, Italy

 

From what sources do we obtain personal data?

Personal data is collected directly from you through our online store or in communication with you. Some other information can also be obtained from our partners, for example banks or transport companies.

We mainly process personal information that you provide directly when purchasing items and services, when creating and using your account, or when communicating with us, for example via a call center. We also collect personal information directly from you by following your online habits as you browse our online store or read our messages.

If the purchase is made in our shop, we may receive additional order information from banks, our partners who operate payment systems and transport partners, for example with the implementation of the concluded sales contract. information on the account number, payments made and delivery of goods.

Data transmission outside the EU

In some cases, we may also transfer your personal information to countries that are not members of the European Economic Area.

In the context of transmitting data to the recipients listed in Who can manage your personal information and with whom we share it, we may also forward your information to third countries outside the European Economic Area, which do not necessarily provide an adequate level of protection of personal data. Such interventions will only be carried out if the recipient concerned undertakes to comply with the standard contractual provisions issued by the European Commission, accessible at http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L: 2004:385:0074:0084:CS:PDF

What are your rights in relation to the processing of personal data?

In connection with your personal information you have many rights. These include the right of access, review, deletion and restriction of processing, transfer, objection and appeal. Just as we have rights and obligations regarding the processing of your personal data in relation to the processing of your personal data. These rights include: 

Right to know

Simply put, you have the right to know what information we collect, for what purposes and for how long, where we collect your personal information from, who we provide it to, who processes it in addition to us and what your rights are in relation to the processing of your personal information. You can read all about it in the “Protection of customers' personal information” section. However, if you are not completely sure about the personal information we collect about you, you can ask us to confirm whether or not we collect personal information in relation to you and, if so, you have the right to know this information. Based on the right to know, a copy of the data processed may be requested, providing you with the first copy free of charge.

Right to correct data

To err is human. If you see that personal information about you is incorrect or incomplete, you have the right to request that we correct it as soon as possible. 

Right of cancellation

In some cases, you have the right to request that we delete your personal information. The data will be confirmed as quickly as possible if one of the following conditions occurs:

• We no longer need the data that was processed
• You have withdrawn consent to the processing of personal data, these are the data for which your consent is required, but at the same time we have no other reasons for further processing of such information;
• You have exercised your right to object to data processing (see right to object to data processing section below) for personal data we process on the basis of our legitimate interest
• However, please note that even if one of the reasons described is met, this does not mean that all your personal information will be immediately deleted. However, this right cannot be exercised if the processing of personal data continues to be necessary for compliance with our legal obligations or for the establishment, enforcement or defense of our legal claims (see “Why we process personal data and why are we entitled to it?”). 

Right to limit data processing

• In some cases, you can exercise the right to limit the processing of your personal data as well as the right to erasure. This right allows you to request in some cases that your personal information be specifically marked and excluded from any processing operations – in this case the effect is limited in time (and not long-lasting as in the case of the right to erasure). We must limit the processing of personal data:
• if you dispute the accuracy of your personal information until we agree which information is accurate;
• If your personal data is processed without an appropriate legal basis (for example, in excess of the estimated purpose) and instead of deleting such data, it will be restricted;
• If we no longer need your personal information for the purposes described above
• if you have an objection to the processing of your data. The right to object is described in more detail under the heading Right to object to data processing).

Right to data transferability

You have the right to obtain from us all your personal information that you have provided to us and which is processed based on the contract entered into. Your personal data is provided in a structured, consistent and readable format. The simple transfer of data which is automatically processed in our electronic databases. 

Right to object to data processing

For reasons relating to your particular situation, you have the right to object to the processing of your personal data based on Article 6(1) letter (e) or (f) of Regulation (EU) 2016/679 and to object to processing of data for direct marketing purposes (see “Why we process personal data and why we have the right to do so”). The processing of your data for commercial activities will stop immediately. The same procedure will also be used in other cases

Right of appeal

The exercise of the rights listed above will in no way affect your right to lodge a complaint with the competent authorities. You can exercise this right when you believe that your personal data is being processed unjustifiably or in violation of generally binding legal provisions.

How can certain rights be exercised?

To exercise the rights communicated in this document you can contact us via email italianstore24@hotmail.com

Your request will be taken into consideration as soon as possible, within a maximum of one month. In special cases, especially when it comes to more complex procedures, we have the right to extend this deadline by another two months. Naturally, if this extension is necessary, and of the related reasons, I will be sent written communication.